THE CUSTOMER SERVICE

THAT BENEFITS A GOOD CUSTOMER CARE

Allows us to provide customers and with all persons a service or product to the customer the product at the time and place and proper use of the same is ensured.

It is a marketing tool that is very effective in an organization if used properly.

Customer service management is performed by each person working in a company and has the opportunity to stay in touch with customers and generate them some level of satisfaction.

It is "a concept of work" and "a way of doing things" that concerns the whole organization, both in the way of serving customers who buy from us and allow us to be viable.

The a job is basically to understand the marketing objectives of the client, on obtaining the key information about the brand, the product, the market and the target audience and launch team of people within the agency will prepare campaign proposal; if the client approves, it will coordinate the entire process of conducting advertising campaign.

Should be directed in the same direction, the work and effort of all those involved and also do it on schedule. Thus the functions of the customer service department are:

• Create and maintain relationships with each client and understand.

• Coordinate internal and external teams involved in the development of the campaign.

• Making presentations.

• Generate new business.

The partner with the department by the client is the principal or head of advertising, or brand managers or person responsible in each case of advertising communication in the business (marketing, communications director, etc.) .

When the required number of customers are divided into groups of accounts, each with an account manager, on which depend the supervisors of these executives and, finally, attendees. In this way the department is organized.

Elements Customer Service

• Contact face to face

• Customer relations

• Correspondence

• Complaints

• Facilities

IMPORTANCE OF CUSTOMER SERVICE

A good customer service can become a promotional item for so powerful sales and discounts, advertising and personal selling.

Attracting a new customer is about six times more expensive than to keep one. So the companies have chosen to put in writing the performance of the company. They have observed that customers are sensitive to the service they receive from their suppliers, as it means that the customer will get to the final lower inventory costs.

Contingencies service: the seller must be prepared to prevent strikes and natural disasters harm the client.